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Five-star Hospital: Is it all About Patient Experience?

If you’re planning to stay at a hotel you have not visited before, it’s de rigeur to check out the hotel ratings at TripAdvisor. The five-star rating ranges from 1 star Terrible to 5 stars Excellent. A rating is also given for the following parameters: sleep quality, location, rooms, service, value and cleanliness. Reviews are even classified according to the type of traveler: families, couples, solo and business.

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#HealthXPH at #PCP15

Leading in Social Media. That was the title of the #HealthXPH symposium at the 45th Philippine College of Physician’s annual convention.

We were scheduled to start at 3 pm but the previous session ended late. Really late, that we had to start at 4 pm. My heart sank when the full ballroom nearly emptied before we could start. We had only 20 people or so left to listen. It was the last session of the day after all. But I told myself, even if there was only 1 attendee :) I would still talk about #HealthXPH! Continue reading

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The Ripple Effect

This was a presentation I shared with medical students at the Association of Philippine Medical Colleges (APMC) student conference last February 6 in Davao. After my lecture, some students came up to me for pictures. I also met some students from St. Louis University in Baguio City who told me they were so excited to share what they had learned from me, with their classmates who were not able to attend. Continue reading

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Endocrine Witch: That’s Me!

Question no. 2 from the 26 Questions about Digital Health by Denise Silber of Doctors 2.0.

How can you take your organization (or yourself) to the next level on Social Media in Health?

 

I was just thinking about this the other day when someone pointed out that calling myself the Endocrine Witch was a good move. I always joke that it’s only because someone already took Endo Goddess. But that’s not really true. Read about why I call myself the Endocrine Witch here. Continue reading

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#HAWMC: I Wish I Would Have Known

#HAWMC Day 30.

There’s a reason why we have the saying, “Hindsight is 20/20.” What do you wish you had known at the beginning of your patient journey that would have made it easier and less scary?

I differ from the rest of the #HAMWC community because I’m a doctor. I was a patient once but I’m ok now. The blogging prompt made me think though of how I talk to my patients about diabetes complications. Continue reading

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#HAWMC: Bye, Bye, Bye

#HAWMC Day 27.

Living with an illness, you are more likely to face people who don’t understand your daily struggles. Sometimes, these people can be inconsiderate and hurtful. Have you ever wanted to tell them how you really feel, but didn’t feel like you were able to? Now is your chance! Write an open letter to the people who have hurt you. What would you say to them? What lessons would you like them to learn?

Although I’ve had my share of health problems, I’ve been well! But most of the #HAWMC community as I’ve learned in the last few weeks are brave people coping with chronic illness. I wait with bated breath to see how many open letters in #HAWMC will be addressed to doctors. Continue reading

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#HAWMC: Make It A Great Day

#HAWMC Day 26.

Life is full of ups and downs. Sometimes, the type of day we have is out of our control, but other times, we can influence how our day is going. Come up with 5 tips for changing your frame of mind when you’re having a bad day!

Are doctors allowed to have a bad day? What’s a bad day like for me? I’m running late for clinic because I had to attend a meeting that was an absolute waste of my time (I’m one of those who believe that 80% of meetings can be avoided by using email!).  I need to get home early to my kids and I still have a roomful of patients. My husband, also a doctor, has finished his clinic and he’s waiting for me to finish so we can go home together. Just when I’m pressed for time, I get the more complicated cases. Whew! Continue reading

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#HAWMC: The Continuing Saga of #HealthXPh

#HAWMC Day 23.

Write about whatever you like! Got a great story, opinion, or tip to share? Tell us here.

I was at the UPMAS CME last Wednesday where I talked about #HealthXPh. It was nostalgic, recalling how it all started December 2013. I told the audience right away – I’m a Twitter evangelist! #HealthXPH is a tweet chat I co-founded with Dr. Gia Sison, Dr. Narciso Tapia and Dr. Remo Aguilar. We’re on every Saturday 9 pm Manila time. Continue reading

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#HAWMC: Reflection

#HAWMC Day 21.

This is a day to reflect. For the WEGO Health family, we reflect on the inspiring and tireless work Health Activists do every day. Reflect on your journey today. What are your thoughts and hopes for the future?

Is the #HAWMC prescient? Now is a good time to recall my life goal and reflect on my earlier blog entry – the key to happiness. Continue reading

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#HAWMC: Life Goal

#HAWMC Day 16.

What’s one thing that your 10-year-old self thought you would do? Can you still do it? How would you approach it to make it happen?

At 10, I wanted to be a doctor. I’ve wanted to be a doctor for as long as I can remember! And I wanted to have it all – a career, loving husband, kids and the Nobel Prize … cue in a witch’s cackle. Continue reading

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#HealthXPH: Patient Peer Mentoring

I was browsing #HAWMC on Twitter and came across someone who said she is paying it forward by volunteering her time as a patient mentor for those newly-diagnosed with psoriasis. I googled the mentoring program of the National Psoriasis Foundation – it’s called Psoriasis One to One. There is a mentor page where one can find out more and choose a mentor based on their profiles. They are patients who have had psoriasis or psoriatic arthritis. Continue reading

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Consent for Medical Photos on Facebook

I’m a doctor and so it’s not surprising that I have many doctors on my list of Facebook friends. Not often but not as rare as I would want it to be, I’ve seen various photos I’d rather not see on my Facebook feed: a dismembered hand reattached, a humongous ovarian tumor, an eye socket with a knife sticking out of it, a patient unconscious on an operating table, patients in the background at the emergency room, and hands in bloodied surgical gloves around a draped boy’s body at circumcision missions. Continue reading

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What makes a five-star physician?

Throughout medical school I was told to strive towards becoming a five-star physician: clinician, educator, manager, researcher and social mobilizer. And so this is what I measure myself against when I turn introspective now on New Year’s eve. What have I accomplished as a clinician, educator, manager, researcher and social mobilizer in 2014? How can I become a better five-star physician in 2015? Continue reading